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Michael *********

Technical Support Expert - Victoria BC

Michael Shortreed
Customer Support Representative
3045 Eastdowne Road
Victoria BC, V8R 5S1
(250) 208-4419
mwshortreed@gmail.com
SKILLS
Impeccable customer support ability, both in terms of understanding the underlying issues and being able to empathize and understand a customer’s needs.
Front and back end programming experience - Helps when troubleshooting
Experienced with remote work
Finding unique and creative solutions that others may overlook
EXPERIENCE
Founder of IT Mike, Victoria BC
March 2022 - Present
Started a small IT home support company to service clients in Victoria BC.
Customer Support Lead for HandCash, Remote
April 2021 - March 2022
Worked as Lead Customer Support for the popular Bitcoin wallet HandCash.
SCADA Software Support Analyst for Noralta Technologies, Calgary AB
October 2018 - July 2020
Maintaining and improving Noralta's inhouse software application designed for remote Oil & Gas well monitoring, data collection, and optimization by utilizing Microsoft Visual Studio for front end graphics design and back end programming using VB.net and C# against multiple SQL Databases.
Cryptocurrency Community Manager, Remote
September 2017 - October 2018
Admin within popular online community.
Working in high stress, high stakes environment managing a very diverse user base, settling disputes, and providing fast and accurate technical support to members with issues that would otherwise result in a loss of funds.

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Neha ******

Software Developer - Toronto, ON

Result-driven and experienced software developer with a strong background in .NET , SQL, C#, and cloud computing platforms. Proficient in designing and implementing database management systems, optimizing SQL queries, and deploying applications using agile methodologies. Skilled in utilizing Azure and AWS services, with a proven track record
of delivering high-quality solutions for diverse projects. Effective communicator and team player with a commitment to continuous learning and improvement.

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Carlos ****** ********

automation engineer - Bogota, Colombia

Master in Telecommunications and Information Technology Management with 25 years of work experience, 17 of them in strategic direction and successful management of IT infrastructure, network management, disaster recovery, contingency plans, information security, and digital transformation processes nationally and internationally. Expert in implementing and optimizing information technologies to drive operational efficiency and business growth. With a strong sense of leadership, strategic planning, achievement orientation, and management of multidisciplinary teams in different countries. Agile in taken data-driven decisions to meet indicators. Passionate about innovation and continuous improvement of business processes and advanced knowledge to create high-performance teams and support the organization to adopt new technologies oriented to improve business productivity.

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